Privacy Policy

1. Introduction

Welcome to DispatchX, a Discord bot designed to enhance roleplay experiences for Emergency Response: Liberty County (ERLC) servers. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with DispatchX.

By using DispatchX, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our service.

2. Information We Collect

2.1 Discord User Information

When you use DispatchX in your Discord server, we collect and store:

• User IDs: Your unique Discord identifier to track your interactions
• Server IDs: The Discord server where DispatchX is being used
• Usernames and Nicknames: Display names used in dispatch commands
• Role Information: Discord roles for permission management
• Channel Information: Channels where commands are executed

2.2 Dispatch and Call Data

We store dispatch-related information including:

• Active and completed calls
• Unit assignments and statuses
• Dispatch logs and history
• Location data for roleplay scenarios
• Timestamps of events

2.3 Server Configuration Data

We retain server-specific settings such as:

• Server prefix and configuration options
• Department and unit information
• Permission settings
• Custom messages and alerts

2.4 Automatically Collected Information

• IP Addresses: For security and analytics purposes
• Interaction Timestamps: When users interact with DispatchX
• Command Usage Data: Which commands are used and how frequently
• Error Logs: Technical information for system improvements

3. How We Use Information

DispatchX uses collected information for the following purposes:

3.1 Service Functionality

• Operating and maintaining the DispatchX bot
• Processing dispatch commands and calls
• Managing unit status and assignments
• Providing roleplay features and CAD functionality

3.2 Improvement and Analytics

• Understanding how users interact with DispatchX
• Identifying technical issues and improving performance
• Developing new features based on usage patterns
• Conducting analytics to enhance user experience

3.3 Security and Compliance

• Preventing unauthorized access and fraud
• Enforcing our Terms of Service and other agreements
• Protecting against harmful, illegal, or unethical behavior
• Complying with legal obligations and law enforcement requests

3.4 Communication

• Sending important updates and announcements
• Responding to support inquiries
• Notifying users of changes to our policies or service

4. Data Storage and Security

4.1 Data Retention

DispatchX retains user data as follows:

• Active Servers: Data is retained while the bot is actively used
• Inactive Servers: Data may be retained for 30 days after the bot is removed
• Call History: Dispatch logs are retained for 90 days
• Configuration Data: Retained until server deletion

4.2 Security Measures

We implement industry-standard security practices including:

• Encryption of sensitive data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and role-based permissions
• Firewalls and intrusion detection systems

4.3 Data Breach Notification

In the event of a data breach affecting personal information, we will notify affected users as soon as possible following applicable laws and regulations.

5. Data Sharing and Disclosure

5.1 Third-Party Services

DispatchX may share data with third-party services including:

• Discord: Your data is processed through Discord's API and infrastructure
• Hosting Providers: Cloud infrastructure providers that host our servers
• Analytics Services: Non-identifying usage analytics

5.2 Legal Requirements

We may disclose personal information if required by law, court order, or government request. We will provide notice when legally permissible.

5.3 Server Administrators

Server administrators can access dispatch data and call history generated within their server. This is for legitimate server management purposes.

5.4 No Sale of Data

DispatchX does NOT sell, trade, or rent user personal information to third parties for marketing purposes.

6. User Rights and Choices

6.1 Access and Portability

You have the right to request access to your personal data. Contact us to request a copy of the information we hold about you.

6.2 Deletion Rights

You can request deletion of your personal data by:

• Removing DispatchX from your server
• Contacting our support team with deletion requests
• Using our data deletion command within Discord

6.3 Opt-Out Options

You can control what information is collected by:

• Not using specific commands
• Configuring server settings to limit data collection
• Removing the bot from your server

6.4 No Automated Decision-Making

DispatchX does not use automated decision-making or profiling to make decisions that significantly affect you.

7. Third-Party Links and Services

7.1 External Links

DispatchX may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies.

7.2 Discord API

DispatchX operates through Discord's API. Your use is also governed by Discord's Privacy Policy and Terms of Service. Visit discord.com for more information.

7.3 ERLC

DispatchX is designed to enhance ERLC experiences. Please review ERLC's privacy policies for information about how that service collects and uses data.

8. Children's Privacy

DispatchX is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete such information promptly. Parents or guardians who believe their child has provided information should contact us immediately.

9. International Data Transfer

Your information may be transferred to, and stored in, countries other than your country of residence. These countries may have data protection laws that differ from your country. By using DispatchX, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Updating the "Last Updated" date on this page
• Posting notices in your Discord server
• Sending email notifications to registered accounts

Your continued use of DispatchX following such changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. Compliance and Legal

12.1 Jurisdiction

This Privacy Policy is governed by applicable laws. Different jurisdictions may have specific rights and protections.

12.2 Discord Terms

By using DispatchX, you also agree to Discord's Terms of Service and Privacy Policy. DispatchX operates as a third-party bot on Discord's platform.